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fayboxbridal@hotmail.com

Worldwide Shipping

FAQ's

What payment methods do you currently accept? 

We currently accept payment via standard PayPal and accept PayPal Credit Card Payments( Guest Checkout, don't need a PayPal account to pay us) .

How can I check my order status?

If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please contact us via email at fayboxbridal@hotmail.com or track online: www.fayboxbridal.com/pages/track-my-order

Where can you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

What kind of warranty or guarantee do you offer on your products?

We sell products that we believe to be of high quality and reliability. Before shipping each item to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

What is your Return Policy?

Customers need to contact Fayboxbridal.com Customer Service to initiate the return process within 15 days since your purchase date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size/color you ordered but does not fit, please note that Shipping costs are non-refundable.For more return details,please read our Refund&Exchange Policy.

How long is the delivery time?

The standard shipping takes 15 days mostly. The sooner you place an order, the sooner we start preparing your item. Thank you.
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